Shipping policy

Andrea’s Hair Secrets Shipping Policy

Order Processing:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  Shipping Restrictions:

  • Currently, we only ship to addresses within the United States.

  • We do not ship to P.O. boxes or APO/FPO addresses.

  Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

  Damaged, Lost, or Stolen Packages:

  • Andrea’s Hair Secrets is not responsible for packages that are lost, stolen, or damaged during transit. However, we will assist you in filing a claim with the carrier if necessary.

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  Incorrect or Incomplete Addresses:

  • Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

  Returns and Exchanges:

  • For details on returning or exchanging an item, please refer to our Return Policy.

  Contact Us:

  • If you have any questions or concerns about your shipment, don't hesitate to contact our customer service team at info@andreashairsecrets.net.

  Thank you for shopping with Andrea’s Hair Secrets!